Resolve the practical obstacles early: keys, documents, access, included items and the ability to move the vehicle.
Find the items that can hold up a handover
Check where the main keys, security device keys and equipment remotes are kept. Locate the documents and identify any missing items. If the vehicle is at another address, confirm who can provide access and whether its contents can be removed in time.
- Check storage opening hours and visitor arrangements.
- Explain flat batteries, seized brakes or other known movement issues.
- Tell us if someone else holds the documents or keys.
Prepare the information before attempting repairs
You do not need to disguise wear or rush into repairs to make an enquiry. Describe the vehicle as it stands and ask what needs checking. Do not drive, tow or move a vehicle you believe may be unsafe merely to make collection easier.
Touring caravan details that help the assessment
Alongside the body and living space, describe the parts used for movement and the equipment supplied. This is particularly useful when the caravan has spent a long time on one pitch or in storage.
- Make, model, year, berth, layout, single or twin axle and available model plate details.
- Damp history, soft flooring, panel damage and service reports.
- Known condition of tyres, hitch, brakes, road lights and motor mover.
- Awning, battery, security devices, keys and available CRiS or ownership records.
Your touring caravan location and access in Royston
If your touring caravan is kept in Royston, provide its actual postcode and access details. The collection address may be different from your home address. Collection availability, timing and any charges must be confirmed for the vehicle and location. If it is stored closer to Barnsley, Wakefield, South Yorkshire or Castleford, tell us that location in your enquiry.
- At home: mention gates, parking restrictions and space to approach and move the vehicle.
- At a storage site or pitch: check opening hours, visitor requirements and whether you must attend.
- Tell us about missing keys, locks, flat batteries or any known reason the vehicle cannot move.
- Photograph access from a safe position; do not move an unsafe vehicle or climb onto a roof for pictures.
What to confirm before handing over your touring caravan
Keep the valuation, any inspection findings and the agreed sale arrangements together. A photo based estimate, an appointment and a completed purchase are different stages. Ask for any change to an offer to be explained before deciding whether to proceed.
- Confirm the agreed amount, what is included and whether any checks remain outstanding.
- Agree the payment method and collection arrangements, including any charges, before accepting.
- Check payment through your own account where a bank transfer is used before releasing the vehicle or keys.
- Keep a written record of the handover and the documents supplied.
Nearby collection enquiries
Send the current postcode and any access or movement concerns so collection arrangements can be discussed.
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